Shipping policy
Logistics and Delivery Policy
Last updated: 2026
Thank you for choosing our products. We are committed to providing safe, efficient, and reliable delivery services to our customers. Please read this Logistics and Delivery Policy carefully before placing an order.
I. Delivery Coverage
We currently offer delivery services throughout Italy, including:
* Milan (Milano)
* Rome (Roma)
* Turin (Torino)
* Naples (Napoli)
* Florence (Firenze)
* Bologna (Bologna)
* Venice (Venezia)
* Palermo (Palermo)
As well as other regions and islands across Italy.
Delivery times may be extended for certain remote areas and special addresses.
II. Order Processing Time
Once an order is confirmed, we will arrange shipment within the following timeframes:
* Orders placed on business days: Processed within 1–3 business days
* Orders placed on weekends and public holidays: Processing begins on the next business day
Order processing times may be extended during promotional periods.
III. Estimated Delivery Time
Estimated delivery times after shipment are as follows:
Italian Mainland
* Standard Delivery: 3–7 business days
* Remote Areas: 5–10 business days
Special Circumstances
The following situations may cause delivery delays:
* Public holidays
* Extreme weather conditions
* Peak logistics periods
* Customs inspections (if applicable)
* Force majeure events
Delivery times are estimates only and do not constitute a guarantee.
IV. Delivery Fees
Free Delivery
During promotional periods, we offer the following for all orders:
🚚 Free standard delivery service
If shipping policies change after the promotion ends, the latest information on the website will apply.
Special Delivery
If a customer selects expedited or special delivery services, the applicable fees will be clearly displayed at checkout.
V. Logistics Carriers
We may select from the following logistics partners based on specific circumstances:
* DHL
* UPS
* GLS
* Poste Italiane
* SDA Express
* BRT Bartolini
* Other authorized logistics providers
The logistics carrier will be automatically assigned based on the delivery address. VI. Order Tracking
Customers will receive a shipping notification once the order has been dispatched.
If the logistics service supports tracking, we will provide:
* Tracking number
* Tracking link
* Delivery status updates
Customers can check the shipment progress at any time.
VII. Delivery Receipt Instructions
To protect your interests, please check the following before signing for the delivery:
* Integrity of the outer packaging
* Presence of obvious damage
* Accuracy of the item quantity
If any issues are found, please:
* Take photos as evidence
* Refuse delivery or note the issue on the delivery slip
* Contact customer service immediately
If issues are discovered after signing for the delivery, please contact us within 48 hours.
VIII. Delivery Failure
Delivery failure may occur due to:
* Incorrect address
* Invalid contact number
* Recipient unreachable for an extended period
* No one available to sign for the delivery
Any additional delivery costs incurred as a result may be borne by the customer.
Please ensure that all order information is accurate.
IX. Handling Lost or Damaged Items
In the event of:
* Lost packages
* Damaged items
* Missing items
Please contact customer service promptly and provide:
* Order number
* Photos of the items
* Photos of the package
* Logistics information
Upon verification, we will arrange for:
* Reshipment of items
* Replacement of items
* Refund processing
The specific resolution will be determined based on the actual circumstances.
X. Customs and Import Responsibilities
For orders requiring customs processing, customers must comply with local laws and regulations.
Any additional taxes, customs clearance fees, or administrative charges incurred shall be handled in accordance with relevant laws.
XI. Force Majeure
We are not liable for delivery delays or failures caused by:
* Natural disasters
* War
* Strikes
* Epidemics
* Government restrictions
* Network or transportation disruptions
We will make reasonable efforts to minimize the impact of such events.
XII. Order Cancellation
Customers may contact customer service to request cancellation before the order enters the shipping process.
Once the order has been shipped, please process returns in accordance with the "Return and Refund Policy."
XIII. Contact Us
If you have any questions regarding our delivery services, please contact us via our customer service channels.
Our customer service team will assist you as soon as possible. Thank you for your trust and support.