Refund policy

S.T. Dupont Return and Refund Policy

Last updated: 2026

Thank you for choosing S.T. Dupont. We are committed to providing you with an exceptional shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the following policy.

I. Return Period

In accordance with EU consumer protection regulations, consumers have the right to request a return within 14 days of receiving the goods, without providing a reason.

To provide superior service to our customers, we also offer:

30-Day Worry-Free Return Guarantee

You may submit a return request within 30 days of receiving the goods.

II. Return Conditions

Returned items must meet the following conditions:

* The item is unused;
* The item remains in its original condition;
* Includes complete packaging, accessories, manuals, and complimentary gifts;
* Product tags, protective films, and anti-counterfeiting labels are intact;
* A valid order number or proof of purchase is provided.

Returns may not be accepted in the following cases:

* Damage caused by the user;
* Obvious signs of use;
* Personalized or engraved items;
* Items damaged due to improper use.

III. Return Process

Step 1: Submit a Request

Please contact customer service and provide:

* Order number
* Purchaser's name
* Contact email
* Reason for return
* Photos of the item (if applicable)

Step 2: Review and Confirmation

Customer service will complete the review within 1–3 business days and provide the return address and instructions.

Step 3: Ship the Item Back

Please ship the item back according to the information provided by customer service and retain your shipping receipt/proof of postage.

IV. Refund Information

Once the returned item is received and inspected, we will process the refund within 3–7 business days.

Refunds will be issued via the original payment method:

* Credit card payment
* Debit card payment
* PayPal payment
* Bank transfer
* Cash on Delivery (refund to a designated bank account)

The actual time it takes for funds to appear in your account depends on the processing speed of your bank or payment provider. V. Shipping Information

Product Quality Issues

If the item received has:

* Manufacturing defects
* Shipping damage
* Incorrect item sent

We will cover all return shipping costs and provide a full refund or a free exchange.

Returns Unrelated to Quality

For returns due to personal reasons, such as:

* Dislike of the product
* Style not meeting expectations
* Incorrect size selection

The customer is responsible for return shipping costs.

## VI. Damaged Items or Incorrect Orders

If, upon receipt, you discover:

* Damaged packaging
* Damaged product
* Missing accessories
* Incorrect item received

Please contact customer service within 48 hours of delivery and provide relevant photos; we will prioritize your request.